Dyed & Stained Items - Please note as with most dyed and stained leather, it may have a tendency to bleed. We have updated our dying and staining techniques as well as our sealing methods to help prevent this from happening however it is not fool proof. We now also DO NOT dye or stain the backs of our Veg Tanned leather to help any color transfer to your pets neck. Please also note our Latigo and Black Veg Tanned leather arrive to us pretreated and are colored all the way through. We do seal the backs now prior to shipping out however again this does not make it 100% sealed. We do our best to ensure you receive a quality product that will last and hold up to the wear and tear of your pup. It is best to keep any dyed/stained collars out of water to prevent any further bleeding.
TURN AROUND TIME:
Please note due to the nature of our items being Custom Hand Made in house right here in DFW Texas we DO NOT carry stock. Because of this you can expect a 3-6 week turn around time. We process each order by hand in the order it was received. Please allow for proper adjusted time for holiday seasons that tend to be much more busy and take longer than our standard turn around. If you need something by a certain date please message us or add the RUSH ORDER option. Thank you for your patience and understanding.
All custom named & designed orders do not offer a refund. Make sure you double and triple check your dog's neck size prior to ordering. Non-custom orders will incur a 25% restocking fee upon return. Items must be in brand new unused/unworn condition in order for refund to be processed. All shipping charges are non-refundable and to be paid by the customer.
We are committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. We hate spam as much as the next guy. :)
You the customer are responsible for determining the proper use of these products for each situation and accept all responsibility when purchasing and utilizing our products featured on our website.